Student Success Coach (Traditional) (Brookhaven)

About the Role

The Student Success Coach plays a critical role in helping students navigate their educational journey from enrollment through completion. As a consistent point of contact, this position provides personalized guidance, support, and connection to resources that help students overcome barriers, stay engaged, and achieve their academic and career goals. By fostering student success and belonging, the role directly supports Dallas College's mission of transforming lives and strengthening communities.

The Impact of the Position

This role has a direct and measurable impact on student retention, persistence, completion, and career readiness. Success Coaches empower students by providing academic advising, career exploration, resource referrals, and holistic support tailored to each student's needs. Through collaboration with faculty, staff, and community partners, they help students access critical resources related to financial aid, wellness, basic needs, and career planning, ultimately improving student outcomes and helping more learners reach their educational goals.

Why You Should Be Excited About This Opportunity

This opportunity offers the chance to make a meaningful difference in students' lives every day. Student Success Coaches build impactful relationships with diverse student populations while leveraging innovative technologies and evidence-based coaching practices to support student achievement. Candidates who are passionate about education, student advocacy, and creating equitable pathways to success will find a rewarding career where they can help students overcome challenges, celebrate milestones, and contribute to the future workforce and economic vitality of the community.

Position Summary

The Student Success Coach is an essential role designed to provide concierge-styled student case management, offering comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services. Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches serve as the consistent single point of contact, helping students navigate their higher education journey towards a career. Success Coach teams serve traditional, dual credit/early college/P-Tech, continuing education, and various specialized student populations, including those in their first-year experience. They leverage emerging technology to streamline student communication, tracking, and service efficiencies.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs, and degrees.
• Understanding of college and community resources addressing holistic student needs, including basic needs, mental health, career preparation, and student development.
• General knowledge of financial aid and FAFSA information.
• Knowledge of Dallas College, State, and Federal policies impacting student services (FERPA, TSI-A, Title IX, etc.).
• Ability to leverage technology for tracking student progress.
• Experience preparing clear written and verbal reports on case management activities.
• Ability to assist students in identifying and navigating barriers to retention and success.
• Understanding of contemporary research on high-impact coaching and advising strategies.
• Depth of knowledge in academic advising, Guided Pathways, first-year experience, retention, and career services.
• Commitment to shared accountability and high-quality customer service.
• Experience supporting students in a remote work environment.
• Familiarity with national policies and practices related to retention and success coaching.
• Ability to work effectively with diverse student populations.
• Experience working with underserved and marginalized communities.
• Commitment to continuous learning and professional development.
• Excellent time management, organization, problem-solving, and communication skills.
• Strong listening, writing, and verbal skills.
• Excellent interpersonal skills, including collaboration, tact, patience, and courtesy.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform essential duties.

Minimum Qualifications

• Bachelor’s degree or higher in higher education, student development, community college leadership, or related field (Master’s preferred).
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours, including nights and weekends, especially during peak registration times.
• Bilingual or multilingual preferred.
• Subject to a criminal background check; some positions may require a fingerprint check.

Key Responsibilities

• Serve as the central case manager for an assigned caseload of Dallas College students.
• Provide high-quality academic advising, career exploration, resource referrals, orientation, and registration assistance.
• Respond to student inquiries within 1 business day via phone, email, and technology applications.
• Collaborate with internal and external partners to connect students to additional supports.
• Utilize technology (Colleague, Blackboard, Navigate, etc.) for student communications and progress monitoring.
• Assist unassigned students in selecting a pathway and program of study.
• Develop and implement engagement strategies to promote student belonging and success.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Promote services and resources through presentations, training sessions, and collaborations.
• Participate in professional development to stay current with best practices.
• Prepare reports and proposals, and maintain detailed records of activities.
• Complete required Dallas College Professional Development training hours annually.
• Perform other duties as assigned.

Applications Deadline: November 10, 2026