Student Success Coach

Job Summary

A Student Success Coach is a mentor and advocate who helps students navigate the unique challenges of online education. Their primary goal is to ensure students remain engaged, motivated, and on track to achieve their academic and personal goals. By offering tailored support and resources, they play a crucial role in enhancing retention and fostering success in a virtual learning environment.

Key Responsibilities

• Develop understanding of OU Online programs and academic colleges
• Serve as primary contact for online students during their academic program
• Establish relationships over phone, text, and email and manage student communication
• Establish self as a subject matter expert in assigned program(s) through knowledge of course sequence, custom schedules, program specific policies, and other degree requirements
• Understand the workings of the assigned institutions course registration and mapping process
• Able to monitor program progress and provide support and guidance accordingly
• Work independently on daily task management, aligning tasks and strategies with departmental SOP
• Cookordinate with Team Lead and Student Success Manager to prioritize tasks and realign efforts when needed
• Employ a consultative approach to guide and support students through their online programs
• Direct students to appropriate partner and program policies, processes, and offices as needed to resolve student concerns

Qualifications

• Minimum 0-2 years professional work experience
• Bachelor’s degree required
• Experience in Salesforce or similar CRM, preferred

Additional Skills/Requirements

• Strong interpersonal skills, team oriented and proactive
• Excellent written and verbal communication skills
• Ability to establish relationships with prospective students over phone, text and email
• Passion for education and helping people achieve their goals
• Good attitude, positive mindset, and commitment to the OUES values
• Keen interest in learning new things
• Ability to work in a fast-paced, entrepreneurial environment
• Strong analytical and problem-solving skills
• Computer literacy: MS Word, Excel, SaaS, MS Teams

Benefits

• Competitive salary & benefits package
• 401K plan
• Unlimited PTO policy
• Hybrid Work Policy
• Community giving/volunteer program
• Wellness reimbursement
• Professional development and career growth opportunities