Student Success Advisor

Responsibilities

• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start.
• Aid students in understanding and completing degree requirements.
• Aid students with appropriate course registration.
• Advise students on university policies and procedures, program requirements and related academic matters.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.

Qualifications

• Bachelor's Degree Required.
• 3 years Experience working in a service-oriented environment or university setting.
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track.
• Strong problem solving and time management skills.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Self-starter. Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Pay

The expected salary range for this position is between $24.00 - $28.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Benefits

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

For more information related to our benefits please visit: https://careers.covista.com/benefits