Student Success Advisor

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or escalate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Aid in enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Strong organization, time management, and attention to detail.
• Experience using Salesforce, Outlook, and standard communication tools.
• Comfortable working remotely or from a branch location as assigned.
• Ability to support students professionally by phone, email, text, and in person.
• Accountable, coachable, and focused on student outcomes.