Student Services Advisor (Remote)

About the role

Sole Hire, LLC is seeking a dedicated and student-focused Student Services Advisor to support a career college in Maumee, OH. This institution offers hands-on technical and healthcare career training programs, and this role is centered on student support, engagement, and retention — serving as a key point of contact for learners throughout their educational journey.

Responsibilities

• Serve as a primary point of contact for students, providing guidance and support throughout their program
• Respond to student inquiries related to course access, scheduling, policies, and general program navigation
• Monitor student attendance, engagement, and academic progress, and conduct proactive outreach when concerns arise
• Support student retention by identifying barriers to success and connecting students with appropriate resources
• Maintain accurate and timely student records, notes, and communications in internal systems
• Collaborate with academic, admissions, and career services teams to ensure a seamless student experience
• Assist with orientation, onboarding, and student success initiatives
• Uphold institutional policies and ensure compliance with documentation and reporting requirements
• Provide a supportive, professional, and inclusive student experience

Requirements

• Experience in student services, advising, customer support, education support, or similar student-facing roles
• Strong communication and interpersonal skills, especially in person and over the phone
• Ability to manage multiple student caseloads and prioritize effectively
• Empathy-driven, student-first mindset with strong problem-solving skills
• Comfort using Microsoft Office and student information or CRM systems
• Associate's or Bachelor's degree preferred
• Interest in education or workforce development preferred

Candidates must be able to commute to Maumee, OH, Monday through Friday.

Work Environment

• On-site position based in Maumee, OH — must be able to commute Monday through Friday
• Student-facing role with regular in-person, phone, and email communication
• Schedule may include some evening availability to support learners; flexibility as needed

Pay

Salary up to $60,000/year, with opportunity for growth.

Benefits

• Standard benefits package including 401(k), medical, dental, and vision
• 2 weeks PTO to start
• Great holiday schedule