Student Services Advisor

Job Responsibilities

• Monitor attendance, academic performance, and engagement data to identify at-risk students.
• Provide timely, personal outreach via phone, text, email, or in-person, offering coaching and resources to support success.
• Document interactions and ensure consistent follow-up through resolution or re-engagement.
• Support students returning from Leave of Absence and conduct SAP advising.
• Participate in orientations, appeals/grievance committees, and campus retention meetings.
• Identify and address root causes of disengagement and work collaboratively with relevant teams to resolve student barriers to success.
• Connect students with appropriate services (e.g., financial aid, tutoring, wellness) and follow through to ensure support is delivered.
• Follow through on all support actions to ensure students receive needed interventions and maintain forward momentum.
• Track, analyze and report outreach efforts, persistence trends, and outcomes; use data to refine support strategies over time.
• Support campus leadership in achieving retention and persistence goals.
• Ensure compliance with documentation, audit readiness, and accreditation standards.
• Collaborate cross-functionally with Deans, Program Directors, HR, Registrars, Financial Aid, Career Services, and Enrollment teams to enhance student experience and satisfaction.

Key Indicators of Success

• Achieves KPIs and SLAs set by Academic Operations, meets or exceeds student satisfaction benchmarks, complies with FERPA and Unitek Learning policies.