Student Services Advisor

About the role

The Nebraska Indian Community College provides quality higher education and lifelong educational opportunities for Umonhon (Omaha) Isanti (Santee Dakota) and all learners. This position serves as a Student Services Advisor at the Santee Campus.

Responsibilities

• Manage a caseload of ~75 students, providing admissions, academic, and financial aid assistance, and other information about student life.
• Serve as a mentor/advisor to students, providing referral services for basic needs.
• Aid students in creating time management plans and developing effective study skills individually or in groups.
• Follow protocols for helping students with early alerts and documenting student contacts in case notes.
• Collect necessary documents from students and create & update student degree planning forms.
• Notify students/potential students of issues within their academic records, including transcripts and registration while monitoring academic degree progress.
• Prepare monthly reports for the supervisor.
• Attend required/mandatory professional development and NICC activities which may be in the evenings or on the weekend.
• Participate in marketing and recruitment events and occasionally assist with campus room setups and cleaning.
• Coordinate or perform duties associated with the day-to-day operation of the campus: answering phones, front-line work, collection of documents & data entry, assisting students with questions and needs, and opening/closing campus when necessary.
• Assist Faculty Advisors, Faculty, and Staff in support of our students.

Qualifications

• A valid U.S. driver’s license & personal transportation.
• At least one (1+) year(s) experience in advising college students from educationally disadvantaged backgrounds or related experience and/or training.
• Excellent customer service and written/verbal communication skills.
• Proficient in computer applications including Microsoft Office Suite.
• An understanding of Native American History and Cultures, such as, Umonhon & Isanti languages, histories, customs, and traditions.
• An associate's degree, bachelor's degree preferred, and ability to work independently and as part of a team.
• Experience with the Financial Aid (FAFSA) process, college-level instruction, and Empower usage/training useful.