Student Service Specialist Floater

Job Summary

The Specialist supports both new and continuing students by ensuring a smooth transition throughout the enrollment process. This position rotates among three different departments, Student Central, Admissions, and Placement Testing based on operational needs. This role provides guidance on key campus services, including financial aid, student records, course registration, and residency for tuition purposes. It also supports the functions of the Admissions Office, welcoming and serving perspective students as well as proctoring placement tests.

Student Support

• Counsels students regarding financial aid programs
• Regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat
• Gathers information from students to understand and evaluate individual circumstances
• Interprets relevant policies, procedures, and guidelines to determine best course of action
• Introduces new students to Columbus State systems and resources while assisting with admissions
• Serves as a member of the Welcome Team, providing campus tours for in-person events and information sessions
• Collaborates with faculty, staff, and community to support initiatives
• Communicates with students regarding the assessments/course placement/testing processes and procedures
• Utilizes professional proctoring to support and secure testing environment
• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process
• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources
• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students

Customer Service

• Provides comprehensive customer service in high volume and challenging environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary
• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures
• Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes
• Facilitates prerequisite authorizations and other permissions required for student enrollment
• Attends college and community events to answer general questions

Clerical

• Scans and copies documents
• Distributes and processes mail
• Updates and orders admissions/registration publications/forms and various office supplies
• Maintains confidentiality to student records and other information

Culture of Respect

Fosters and maintains a safe environment or respect and inclusion for faculty, staff, students, and members of the community

Minimum Education And Experience Required

• Highschool Diploma or GED
• Three (3) years of clerical experience in the area of the assigned specialized function

Licenses And Certifications

• State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s)

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices.

Additional Information

• To ensure your application is complete, you must complete the following:
• Please ensure you have all the necessary documents available when starting the application process.
• For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
• If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.