Member Service Specialist - Travel Floater

About the role

Webster First Federal Credit Union, established in 1928, is a financial institution serving over 90,000 members with banking and lending services. The credit union focuses on empowering its members and upholds values of strength, exceptional service, and "New England authenticity."

Essential Duties and Responsibilities

• Aid in daily operations, including branch opening and closing, drawer balancing, voids, adjustments, and coworker support.
• Handle member requests for account-related services, such as account openings, wire transfers, savings bonds, foreign currency, stop payments, inquiries, and account transactions.
• Provide exceptional member service, identify needs, promote products, and support proactive business development.
• Make independent decisions, troubleshoot questions, and assist colleagues on the teller line.
• Adhere to policies, procedures, and compliance regulations.
• Perform weekly, monthly, quarterly, and periodic audits to ensure security, safety, and compliance.
• Promote BSA compliance and adhere to relevant regulations.
• Ensure security and privacy of member and employee information.

Qualifications/Requirements

• Ability to perform basic math transactions, read, analyze, and interpret written and oral instruction, and communicate effectively.
• Excellent communication and interpersonal skills, pleasant demeanor, and ability to handle multiple tasks.
• Notary Public status (if requested).
• Valid driver's license and reliable transportation.

Education/Training

• High school diploma or equivalent, required.
• College degree or certification in a relevant field, preferred.
• Minimum of three years of experience in a customer service role, including handling cash transactions.
• One to three years of bank/credit union experience required.

Physical Demands & Work Environment

• Primarily sedentary work involving a desk or teller station, computer use, and phone/video conversations.
• Moderate noise levels, sitting or standing for extended periods, moving about the office, lifting/pushing/pulling up to 20 pounds, and repetitive wrist/hand/finger motions.
• Visual acuity for document transcription, viewing, and computer use, and verbal communication with colleagues, supervisors, members, and visitors.

Pay Range

$25 - $27 per hour