Medical Patient Services Specialist Floater

About the role

As a Patient Services Specialist (PSS), you'll be the first point of contact for our patients—delivering exceptional customer service while ensuring smooth front-office operations and a welcoming patient experience.

Responsibilities

• Provide high-quality customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using EHR systems
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance)
• Assist patients with registration, forms, and understanding visit requirements
• Communicate clearly via phone and in person, routing messages appropriately
• Collect and reconcile payments, co-pays, and cash drawer transactions
• Address patient concerns with professionalism and escalate when needed

Requirements

• High school diploma or GED
• Strong communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Experience with office equipment and scheduling systems
• Team-oriented mindset with a commitment to patient care
• Ability to handle sensitive situations with professionalism and empathy

Qualifications

• Preferred: Bilingual in Spanish
• Preferred: Experience in a medical or dental front office setting