Student Manager - Event Operations

Under the supervision of the Coordinator II – Event Management, the student manager for Event Operations is responsible for managing Event Supervisors and Student Assistants, supervising a staff of 15 to 20, and working closely with the University Union leadership team.

Responsibilities

• Abide by and enforce all ASI and campus security regulations regarding confidential and private information.
• Effectively manage applicable internal and external communication outlets.
• Ensure all area manuals, procedures, and resources are accurate and easily available to staff.
• Display awareness of all ASI and staff area policies; enforce policies as necessary.
• Maintain the integrity of the ASI philosophy and brand.
• Produce regular reports, reviews, and assessments of staff area.
• Exhibit punctuality and dependability by maintaining a consistent work schedule.
• Serve as an information source of Recreational Sports and ASI programs and services.
• Maintain professionalism in the workplace including attire, behavior, and language.
• Maintain familiarity with emergency response protocol.
• Attend all meetings, workshops, and retreats.
• Provide quality customer service to all staff and customers.
• Maintain a positive work environment through interaction with staff, peers, and superiors.
• Demonstrate understanding of effective and efficient resource management.
• Demonstrate understanding and competency of specific technological resources used by staff area.
• Oversee the set-up, takedown, and concurrent management of concerts, club events, and special events.
• Coordinate the logistical planning of events for ASI Events.
• Adhere to and enforce all ASI departmental policies and procedures.
• Assist the Event Scheduling and Management Student Assistant with planning and one-on-one meetings with event organizers as directed.
• Provide for general risk management, including observing facility usage and ensuring appropriate safety standards are met.
• Track event hours and coordinate with the Assistant Coordinator - Facility Scheduling to invoice and reconcile event costs.
• Serve as an information source in all aspects of the ASI Programs, specifically the Event Operations Program.
• Act as a liaison for ASI between different departments on campus.
• Attend all leadership team meetings, workshops, and retreats for the overall planning of the ASI Programs.
• Perform weekly administrative duties, including scheduling, conducting weekly staff meetings, providing weekly updates to appropriate staff, and coaching with immediate supervisor.
• Track and maintain area-specific information for use in developing quarterly reports and for developing the Event Operations team.
• Maintain awareness of safety issues or concerns and report to the Facility Supervisor immediately.
• Provide a safe, welcoming, inclusive environment for all participants, staff, and spectators.
• Work at least one shift per week providing direct program/staff area supervision.
• Complete long-term projects as assigned.

Supervisory Responsibilities

• Supervise, schedule, and manage daily operations for a staff of 15 to 20 student employees.
• Train employees in essential duties, customer service, and risk management.
• Initiate and/or manage staff coaching, discipline, and feedback for the staff area.
• Participate in leadership development training with immediate supervisor and student manager leadership team.
• Complete weekly administrative duties, including service requests, developing agendas, and conducting regular staff meetings.

Requirements

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units. Graduate students must carry 4 units.
• Exhibit a developed sense of critical thinking, conflict management, and problem-solving skills.
• Ability to efficiently manage multiple tasks simultaneously.
• Ability to stay focused while working in a high-volume, fast-paced environment.
• Ability to be flexible and adapt to change.
• Ability to work cooperatively with others or independently, as the situation requires.
• Ability to empathize and connect with others appropriately.
• Ability to handle confidential information according to ASI policies and procedures.
• Excellent oral and written communication skills.
• Confidence to take risks and explore new ideas.
• Display a high level of attention to detail.
• Experience in developing and conducting assessments, reporting, and analyzing results.
• Confidence to supervise peers.
• Knowledge of Windows-based computer systems (Microsoft Office).
• Awareness of safety and risk-management procedures.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere.

Specific Requirements

• Night and weekend supervision necessary.

Other Duties

• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of employment.
• Other duties as assigned.

Benefits

• Hourly starting rate: $18.90 per hour; maximum 20 hours per week while attending academic classes.
• Position requires a minimum of two consecutive terms of work availability.

Schedule

• Position may require working late nights, weekends, and holidays.

Satisfactory completion of a background check (including a criminal records check) is required for employment. ASI will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.