Student Financial Services Assistant- AZ

About the role

The Student Financial Services Assistant supports the daily operations of the Student Financial Services Office, serving as the first point of contact for visitors and providing administrative support.

Responsibilities

• Serve as the first point of contact for visitors and provide high-level administrative support to the Student Financial Services Office.
  • Answer and direct incoming phone calls, respond to inquiries, and route questions to appropriate personnel as needed.
  • Receive, sort, and distribute incoming mail; accept and sign for package deliveries.
  • Monitor general office email accounts and respond to inquiries in a timely, professional, and efficient manner.
  • Provide general information regarding financial aid and student accounts to students, spouses, parents, prospective students, and members of the campus community.
  • Aid students and visitors by answering routine questions and directing them to appropriate resources and services.
  • Scan and upload correspondence and supporting documentation into the MWUnet database, ensuring accuracy and timely record maintenance.
  • Maintain office supply inventory and coordinate the purchase of supplies as needed; process requisition orders and related billing documentation.
  • Assist with graduation-related processes, including supporting graduation clearance activities, preparing graduate documentation, and coordinating the distribution of materials to graduates.
  • Provide administrative support for SFS events and other initiatives as needed.
  • Assist with special projects, assignments, and departmental initiatives as needed.
  • Provide administrative and operational support to department staff to ensure the efficient functioning of the office.
• Plan proactively identify risks and roadblocks that need to be addressed; identify and detail creative solutions, along with preliminary recommendations, to minimize the impact of these potential problems.
  • Participate in the annual planning process to improve operations and advance departmental objectives.

Qualifications

• High School diploma or GED equivalent is required, associate degree preferred.
• Must have one year of financial aid or student accounts experience, preferably at a graduate institution.
• Computer proficiency in MS Office (Word, Excel, Outlook).
• Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to groups of students, spouses, parents and employees of MWU.
• Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.