Assistant Director of Student Financial Services

Under the supervision of the Director of Student Financial Services, the Assistant Director will manage the billing and collection of student revenues, advise and assist students and families in understanding the financial requirements and resources associated with attendance, and ensure the accuracy of accounting and reporting of such transactions.

Responsibilities

• Assist in managing the staff of the Student Financial Services Office to ensure St. Lawrence students/families receive accurate and timely financial information, excellent customer service, and support for completing required tasks to meet financial obligations of attendance.
• Supervise the Student Financial Services office and serve as backup in absence of the Director.
• Manage the student billing process, including posting all charges and working with the service provider (Transact) for online billing and collections. Provide directions and troubleshoot issues regarding the student billing process.
• Educate and communicate with students and their families regarding the cost of attendance at St. Lawrence University and the associated financial obligations. This involves drafting and updating information in publications, preparing mailings to students and families, and communicating with students/families calling or visiting the office.
• Assist and counsel students and families having difficulty meeting their financial obligations to the university by referring them to options such as monthly payment plans and student loans. Send letters of administrative withdrawal to students and families with past due balances and determine appropriate resolution of past due balances within university guidelines.
• Administer pre-paid tuition plans, including preparing and reviewing printed letters to families inquiring about the pre-paid tuition option and reconciling the general ledger account.
• Administer the billing and waiver process for the tuition insurance refund plan, including preparing and reviewing printed communications to families regarding the insurance program and requirements, responding to questions and inquiries, reconciling the insurance ledger account, and communicating with the provider on issues pertaining to tuition insurance.
• Complete and submit required reporting for student aid to various governmental agencies such as ROTC, VESID, VSAC, and VA.
• Certify academic records for HESC awards. Review students' academic records to verify pursuit of progress and SAP for awards. Certify eligible students/decertify students if necessary on the HESC website and maintain records to communicate with the Financial Aid Office when they can add the awards to the student’s award package. Communicate with students on any changes to their academic record and if it will affect their award. Work with students if they need to submit a waiver. Complete TAP College survey in conjunction with FA/Registrar.
• Perform student account updates upon student status changes (including but not limited to leave of absence and withdrawals). Work with the Financial Aid office on Title IV Return of Funds and maintain the tuition liability schedule.
• Administer the billing and waiver process for the health insurance plan, including preparing and reviewing printed communications to families regarding the insurance program and requirements, responding to questions and inquiries, reconciling the insurance ledger account, and communicating with the provider on issues pertaining to health insurance.
• Assist the Director with the annual financial audit of revenues and receivables, including preparation of work papers and lead schedules, answering questions, and completing preliminary testing.
• Manage requests for ad hoc queries, reports, and statistics regarding student accounts to the campus community as requested for Student Financial Services.
• Communicate with other departments such as Information Technology, Residential Life, Financial Aid, Security, Health Center, and Registrar on all issues pertinent to student accounts.
• Assist with additional duties upon request.

Requirements

• Bachelor’s degree and two years of relevant experience. Exceptions may be made for candidates with unique credentials.
• Must possess superior customer service skills.

Qualifications

• Knowledge and experience with Ellucian’s Colleague or similar ERP system.
• Experience working in higher education or other non-profit industry.
• Experience with accounts receivable, billing, and collections.
• Strong technology skills and experience using technology to find efficiencies and improve service delivery.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Strong communication skills, both written and verbal.
• Demonstrated ability to work independently and as part of a team supporting others.
• Strong prioritization skills to consistently meet deadlines.
• Ability to exercise good judgment and decision-making within assigned authority.
• Excellent organizational skills.

Pay

$62,353 to $67,500 annually.