Student Accounts/Collections Coordinator

Full‑time

Salary

$37,440.00 – $58,968.00 annually, depending on experience.

Description

WyoTech’s vision is simple but bold: BEST TRAINING. BEST EXPERIENCE. BEST OUTCOMES. The Student Accounts/Collections Coordinator supports students at the Laramie, WY campus by helping them understand and manage their student accounts throughout their time at WyoTech. This role serves as a primary point of contact for account questions, assists with payments and balances, processes payments and adjustments, coordinates stipends and refunds, and collaborates with campus departments to provide a positive student experience.

Duties and Responsibilities

• Act as a point of contact for student account inquiries, providing timely and accurate information.
• Advise students regarding payments, account balances, and other account matters.
• Monitor Title IV default accounts.
• Collect past‑due accounts through phone calls, emails, text messages, and letters.
• Schedule and distribute student stipends and refunds.
• Post payments, charges, and adjustments to student ledgers accurately and promptly.
• Work closely with the Student Finance team, department coordinators, instructors, and other campus units to serve students.
• Perform general administrative duties, including filing and data entry.
• Answer incoming phone calls and direct inquiries appropriately.
• Assist the Student Accounts Manager with day‑to‑day responsibilities and special projects.
• Maintain professionalism and provide excellent customer service to students, staff, and faculty.
• Maintain accuracy and attention to detail when handling student financial information.
• Other duties as assigned.

Requirements

• High school diploma or equivalent from an accredited institution.
• 1–3 years of relevant work experience.
• Previous experience in education administration, accounting, collections, or a related field.

Associated Knowledge, Skills, Abilities & Experience

• Ability to prioritize and multitask.
• Detail‑oriented with a focus on meeting deadlines.
• Ability to thrive in a fast‑paced environment.
• Excellent customer service to students, staff, and faculty.
• Strong written and verbal communication skills.

Why WyoTech

• Work with students to make a difference in their lives.
• Join a company that supports its staff and the community.
• Team‑building opportunities.
• Tuition reimbursement.

Benefits

• Competitive benefits package.
• PTO and paid holidays.
• 401(k) plan.
• Health insurance, including vision and dental.
• Life and short‑term disability coverage.

Schedule

Full‑time position.