Strategy and Operations Analyst - Provider Operations

Responsibilities

• Serve as a real-time operational resource for the PAM team — monitoring call coverage, tracking task allocation, and recommending adjustments to keep the team operating efficiently
• Pull ad hoc data to answer operational questions quickly and accurately, enabling the team to make fast, informed decisions
• Monitor key operational metrics and flag emerging trends, bottlenecks, or anomalies before they become problems
• Scope and document data and reporting requirements in partnership with the RevOps and data teams, ensuring the right information is accessible to Provider Operations
• Identify patterns and opportunities in operational data through root cause analysis and trend identification
• Contribute to a Voice of the Field and continuous improvement program that surfaces operational insights across the organization
• Translate data findings into clear, actionable recommendations — communicating what the data means, not just what it shows
• Partner cross-functionally to build a shared analytical understanding of where the biggest improvement opportunities exist
• Support strategic projects with data scoping, analysis, and measurement input as needed
• Assist with SOP development and maintenance, ensuring documentation is grounded in how operations actually run
• Collaborate with the broader Operations team to embed data-informed thinking into day-to-day decisions and workflows

Qualifications

• 4–6 years of experience in operations, business operations, or a data-adjacent role with a strong analytical component
• Proficiency in SQL - comfortable pulling and manipulating data independently without relying on a dedicated data team
• Strong analytical thinking - able to diagnose root causes, identify patterns, and connect data to operational reality
• Clear, concise communicator - able to translate data findings into plain language recommendations for operational and leadership audiences
• Highly organized and able to manage competing priorities in a fast-paced environment
• Comfortable working with incomplete or imperfect data and making reasonable inferences

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.

Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.