Strategic Program Manager

About the Role

ADB is a nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer-centric approach has ensured long-term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset, ensuring their safety, well-being, and career growth are always our top priority.

ADB is seeking a Strategic Program Manager to provide executive-level leadership to multiple telecommunications projects, which could include complex, large-scale data center construction and technology (ISP) projects. The ideal candidate will have proven experience and success leading major telecom fiber builds, a high level of business acumen, and an "ALL IN" attitude to achieve results.

Responsibilities

• Strategically lead program functions including production of project plans, requirement documents, site trackers, budget management processes, and overall workflows for large enterprise programs nationwide.
• Manage all aspects of programs, including executive reporting, RAID (Risk, Action Items, Issues, and Decisions), program status reports, inventory management, and financial health.
• Expert ability to review and understand large enterprise program Contracts, Statements of Work, Master Service Agreements, and Change Orders.
• Create the foundation for program success by proactively making recommendations and generating innovative ideas as the program is launched.
• Develop program playbooks and workflows covering all departments impacted or affected by the program.
• Define and implement governance and controls across the program.
• Drive and participate in the strategic planning process; monitor, manage, and drive solutions for all program KPIs including financial metrics, customer experience, quality standards, and profitability.
• Proactively manage changes in project scopes and/or financials; forecast delays and/or issues and create solutions for strategic changes to ensure overall project success.
• Act as the liaison for all stakeholders involved in a successful program, driving plans and innovative approaches for construction, splicing, engineering, finance, permitting, etc.
• Serve as the main point of escalation for program issues; drive solutions for all stakeholders to ensure a positive customer experience.
• Support stakeholders in staffing and resource planning throughout the program lifecycle; assist with org design and resource allocation.
• Ensure the success of the project close-out process, driving accountability and offering expert-level solutions for gaps, delays, or issues.
• Lead the change order process; collaborate with internal operations and PMO teams to present change order needs to the customer.
• Provide mentorship and coaching to other team members within the PMO team.
• Hold self and others accountable to complete tasks within deadlines; ensure processes are thorough with a high level of follow-through.
• Perform other position duties as requested.

Requirements

• 10+ years of end-to-end customer Project Management (PMO) experience within the Technology, Data Center, and/or Utility Construction industry.
• 5+ years of proven success in a high-level Program Management executive position.
• Extensive experience successfully managing, tracking, and launching multiple large-scale programs.
• One to three years of prior sales/business development experience is preferred.
• PMP Certification (or equivalent experience) required.
• Bachelor’s degree in Business or IT required; Master’s degree preferred.

Success Factors

• Ability to travel up to 75% nationwide.
• A strong belief in ZERO incidents—being safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with an "ALL IN" attitude.
• A high level of customer centricity.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast-paced work environment.
• High level of time management, accountability, and prioritization skills.
• Self-motivated, goal-oriented, and driven to accomplish department goals.
• Strong ability to influence desired outcomes through relationship building.
• High level of professionalism and business acumen.
• Proficient with Microsoft Office (PowerPoint, Word, Excel).
• Advanced knowledge of various PMO software/tracking tools.

Work Environment

• Regularly works out of a controlled office environment; office may be in a warehouse where yard space is near, allowing dirt, gravel, etc., to enter workspaces.
• Routinely uses standard office equipment such as laptop computers, copy machines, and smartphones.
• Will visit construction project sites; must wear common PPE and safety equipment such as safety glasses, hard hats, safety vests, steel-toed boots, etc.

Pay

The starting pay for this position is $130,000.00 and may vary based on the candidate's skills, experience, and qualifications.