Strategic Operations Associate

About the role

Role Overview
We are looking for a detail-oriented and proactive Supply Chain & Strategic Operations Associate to join our Supply Planning team.
This role can be based in New York, NY or Sunnyvale, TX.

Key Responsibilities

• Capacity Model
  - Serve as the primary owner for a defined portion of the capacity model (end-to-end demand vs capacity for card manufacturing process)
  - Ensure model accurately reflects the current business conditions
  - Identify and implement enhancements targeting model accuracy, scalability and/or coverage

• Quarterly Planning Review (QPR) Modelling & Insights
  - Manage model refreshes in alignment with the QPR planning cadence
  - Translate model outputs into actionable insights that highlight risks, constraints, and bottlenecks
  - Develop data-driven recommendations to optimize capacity, mitigate risks, and align resources to forecasted demand
  - Present findings and recommendations to inform leadership decision-making
  - Partner cross-functionally to address action items identified during QPR

• Support Supply Chain Initiatives
  - Partner with Supply Chain leadership on high-impact projects requiring analytics, modelling, and/or project coordination
  - Build and enhance forecasting and operational planning models
  - Assist with new technology deployment and process implementation
  - Support capital expenditure (CapEx) planning, equipment selection, and installation analysis
  - Develop and document Standard Operating Procedures (SOPs) to support scalable and repeatable operations

What We’re Looking For

• Experience: 3–5 years of experience in Supply Chain, Operations, Planning, Finance, or Analytics

• Systems Knowledge: Advanced Excel skills (modelling and scenario analysis); familiarity with BI tools (e.g., PowerBI) preferred

• Analytical Skills: Experience building planning models, capacity planning, forecasting and/or operational performance analysis. Ability to translate data output into recommendations / insights. High attention to detail with a focus on accuracy and data integrity

• Communication: Strong written and verbal communication skills including ability to present to cross-functional leadership groups

• Mindset: Detail-oriented, ownership mindset, proactive, comfortable in a fast-paced, high-growth environment and managing deadlines based on business needs