Strategic Client Executive

Cultivate and expand relationships with Senior Vice President–level client executives.

Develop a deep understanding of clients’ business challenges and objectives through effective, value-driven engagements.

Led the business planning process in partnership with clients, with a strong focus on account-level strategy.

Build and maintain a 12–18 month account roadmap aligned with industry strategy.

Drive profitable growth within assigned accounts through customer engagement, contract retention and expansion, and service adoption.

Proactively engage and align internal sales, operations, and subject matter experts to support client initiatives.

Provide thought leadership during client engagements to build trust, credibility, and influence.

Clearly articulate Ricoh’s industry positioning and value proposition.

Build strong internal partnerships to support account retention, expansion, and day-to-day sales activities.

Understand and help manage the customer’s approval and decision-making processes through key sponsors.

Maintain and exceed assigned revenue and gross profit targets.

Accurately enter and track all sales activities and data in the CRM on a daily basis.

Perform additional duties as assigned.

(Education, Experience, and Certifications)

• Bachelor’s degree or equivalent relevant experience.
• 10+ years of account management experience.
• Proven experience working with executive-level leaders in Fortune 1000 organizations.
• Experience driving growth in services-based solutions.

(Knowledge, Skills, and Abilities)

• Demonstrated success using collaboration to build influence and alignment.
• Strong thought leadership and consultative engagement skills.
• Exceptional verbal and written communication abilities.
• Proactive mindset with the ability to deliver creative ideas and solutions.
• Pioneering ability to develop, nurture, and maintain strong professional relationships.
• Up-to-date knowledge of Ricoh offerings and solutions.
• Solid understanding of solution design processes.
• High level of technical aptitude and comfort with technology.

Working Conditions, Mental and Physical Demands

• Primarily office-based work environment with standard lighting, ventilation, temperature, and noise levels.
• Work assignments are varied and require the ability to interpret and apply complex information, data, and instructions.
• Minimal physical effort required; work is largely sedentary with occasional walking, standing, bending, reaching, or lifting objects under 10 pounds.
• Moderate dexterity required for routine office tasks (e.g., keyboarding, calculator use, eye/hand coordination).
• About 30% travel required, which may include overnight stays.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.