Strategic Account Representative – Power Systems

Responsibilities

• Own the performance, uptime, and financial health of all assets enrolled under strategic accounts
• Manage repair and overhaul cycles for Prime, Standby, and Industrial engines and components
• Serve as the primary customer contact for all asset and site-related issues
• Coordinate, oversee and document all service work, including scheduling, dispatching, and execution
• Monitor asset condition and performance using CAT and Milton CAT diagnostic tools
• Develop and implement action plans to prevent failures and optimize equipment life
• Conduct regular customer meetings (weekly calls, quarterly site visits) to review performance, service actions, and opportunities
• Manage contract profitability and ensure gross margin targets are met
• Schedule and manage services such as fuel polishing, switchgear replacement, load bank testing, transfer switch testing, and generator testing
• Be available for emergency response coordination on a rotating basis

Qualifications

• Bachelor’s degree in Business, Engineering, or related field preferred
• 3–5 years of experience in power systems, generator service, or asset management
• Strong mechanical, technical and analytical problem solving skills
• Excellent customer service and relationship management skills
• Proven ability to manage complex service contracts and technical projects
• Proficient in Microsoft Office and CRM platforms
• Ability to communicate technical information clearly to non-technical stakeholders
• Highly organized, self-motivated, and capable of working independently
• Willingness to travel regularly within the territory and occasionally outside it

Pay

Salary Range: Base range $60k – 75K, plus bonus.

Schedule

Company vehicle, computer and cell phone provided.