Strategic Account Representative

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL. Candidates must be located within 60 miles of either office location.

About the role

Customer-facing sales role responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

Responsibilities

• Responsible for sales goal, forecast, and attainment, including the achievement of revenue, margin, and breadth goals
• Set the price of products for bids, quotes, and deals requested by customers while maintaining customer satisfaction
• Create call plans and conduct outbound calls daily with reseller base to build relationships, sell, and assist with opportunities
• Complete outbound campaigns and record results of calls within CRM
• Work with vendor reps, business units, and all supporting departments to build specific vendor sales and grow revenue and sales breadth within assigned customer base
• Responsible for answering sales team’s inbound queue calls daily
• Promptly answer phone and email to respond to all customer requests; return all phone messages within SLA
• Attend sales and product trainings, huddles, and in-person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed
• Project a professional company image through customer and vendor interactions
• Process and maintain customer transactions through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities
• Adhere to all company policies, procedures, and ethics, including company attendance policy
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

Requirements

• Basic knowledge of computer hardware
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook)
• Professional verbal and written communication skills
• Ability to use PC, phone, calculator, fax, printer, and copier

Qualifications

• College education preferred and/or equivalent combination of education/experience
• Minimum 3 years of sales or phone sales experience
• Sales and/or technical certifications a plus

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401k
• Paid Time Off
• Medical, prescription, dental, and vision benefits
• Gym reimbursement
• Work from Home reimbursement
• Employee Purchase Program
• Tuition assistance
• Numerous discounts on services

D&H promotes a collaborative culture and is committed to giving back to the community and promoting sustainable, eco-friendly business practices.