Strategic Account Manager, National

About the role

Lennox (NYSE: LII) driven by 130 years of legacy, HVAC and refrigeration success, provides residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Come, stay, and grow with us. Under general supervision, this role is responsible for maintaining strong relationships with one or more large retail partners and collaborating with field sales and participating dealers to maximize sales opportunities.

Responsibilities

• Maintain and grow business with assigned national or global retail accounts.
• Partner with retail customers on marketing initiatives, product placement, dealer relationships, and store expansion.
• Assist in developing and implementing retail program guidelines and training for field sales and participating dealers.
• Support the launch of consumer promotions and offers with retail partners.
• Contribute to the development and production of program literature, store displays, and creative collateral.
• Ensure timely and equitable resolution of end-consumer issues through collaboration with field sales, dealers, and retail partners.
• Recommend and implement strategies or programs to increase profitable sales through retail channel partners.

Requirements

Education & Experience: Bachelor’s degree or equivalent combination of education and experience. Minimum of 1 year related experience.

Skills

• Expert relationship-building, listening, persuasion, negotiation, and time management skills.
• Knowledge of marketing strategies, sales techniques, and sales control systems.
• Strong understanding of customer service principles, including needs assessment and satisfaction evaluation.
• Effective written and verbal communication skills.
• Substantial industry and product knowledge.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long