Strategic Account Manager - Medicaid

About the Role

As a member of the Government Programs team, the Strategic Account Manager-Medicaid provides dedicated leadership for relationship management, governance, and stakeholder engagement — serving as the critical bridge between Cambia and our state agency partners to ensure the success of our North Dakota Medicaid line of business. This role thrives in a complex, matrixed environment where strong relationships and strategic communication drive meaningful outcomes, building trusted partnerships with state agencies while aligning internal teams around shared commitments.

Key Responsibilities

• Provide dedicated leadership for state relations, stakeholder engagement, and governance responsibilities required to operate a successful North Dakota Medicaid line of business, maintaining strong partnerships with state agencies and ensuring regulatory confidence
• Serve as the primary point of contact for external stakeholder relationships, complementing the Operations Manager's focus on operational performance, compliance, and day-to-day execution to establish a sustainable and high-performing operating model
• Ensure a clear understanding of client and state agency needs, recommending strategies and programs to most effectively achieve business objectives while anticipating needs before partners ask for help
• Drive cross-functional coordination across a highly matrixed organization, ensuring alignment between external commitments made to state agencies and internal execution by operational teams
• Act as the first point of contact for escalated issue resolution, proactively managing risks and developing contingency plans to protect both stakeholder relationships and organizational performance
• Work with the Strategic Relationship Director to monitor regulatory, market, and competitive conditions, anticipating changing priorities and implementing strategic adjustments to support the account management approach
• Lead the introduction and successful implementation of new products, program enhancements, and strategic initiatives in accordance with a multiyear business plan, ensuring sustainable processes and consistent delivery on service level agreements

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or Marketing and 10 years of health plan and/or account management experience, including experience servicing large group accounts, or an equivalent combination of education and experience

Skills & Attributes

• Proven ability to develop and maintain strategic account relationships, both directly with customers and on their behalf with internal stakeholders, including experience working with government or state agency partners
• Demonstrated knowledge of Medicaid managed care programs and experience building trusted relationships with state Medicaid agencies, regulators, and other key stakeholders while managing contractual commitments and strategic priorities
• Demonstrated experience leading collaborative strategic planning, developing supporting documentation, creating financial business cases, and driving operational execution
• Ability to balance customer and regulatory partner needs with business realities, skilled at achieving win-win outcomes through a partnership and collaborative approach
• Knowledge of industry trends in healthcare, including Medicaid programs, as well as federal and state legislative and regulatory issues
• Experience developing and delivering effective, relevant presentations to customers, state agency partners, and internal stakeholders at all levels
• Proven ability to manage escalations, proactively identify risks, and develop contingency plans that protect both external relationships and internal execution
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
• Strong communication skills, both externally and internally, with the ability to achieve goals through influence, advocacy, and bringing colleagues together across a highly matrixed organization

Pay

• Oregon, Washington, Utah, and Idaho: expected hiring range $136,000–184,000; full salary range $128,000–208,000; bonus target 15%
• North Dakota: full salary range $90,435–149,219

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits
• Annual employer contribution to a health savings account
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period)
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave)
• Award-winning wellness programs that reward you for participation
• Employee Assistance Fund for those in need
• Commute and parking benefits