Strategic Account Manager (Healthcare)

Key Responsibilities

• Serving as the primary point of contact across multiple customer stakeholders and initiatives.
• Build trusted relationships across business-line, operational, clinical, and executive stakeholders while developing a deep understanding of customer priorities, healthcare delivery environments, and internal dynamics.
• Map key stakeholders and influence networks across the organization, identifying decision-makers, champions, and potential blockers.
• Develop a strong understanding of customer funding structures, timelines, initiatives, healthcare operating models, and internal decision processes to help move programs forward.
• Leverage knowledge of healthcare systems, hospital operations, and clinical workflows to serve as a trusted advisor and help customers identify, prioritize, and execute initiatives that drive operational and patient-care outcomes.
• Work cross-functionally with Sales, Flywheel, and Deployment teams to align internal efforts and deliver successful outcomes for the customer.
• Proactively manage expectations, resolve challenges, and keep complex initiatives moving forward in a fast-paced environment.
• Identify and drive opportunities for account growth, including renewals, expansions, and new use cases.
• Act as the internal customer advocate within Cobot, ensuring the right teams and resources at Cobot are aligned to support long-term success.
• Maintain a regular onsite presence at customer locations (MN, AZ, FL) to strengthen relationships, support ongoing initiatives, and build credibility with healthcare stakeholders.

Minimum Qualifications

• 5–10 years of experience in account management, enterprise customer success, consulting, or other customer-facing roles.
• Strong understanding of healthcare systems, hospital operations, clinical workflows, and healthcare stakeholder environments.
• Experience managing complex enterprise healthcare relationships with multiple stakeholders and competing priorities, including operational leaders, clinical leaders, administrators, and executive sponsors.
• Strong relationship-building skills and the ability to quickly establish trust with senior stakeholders.
• Ability to navigate large organizations, influence outcomes without direct authority, and drive progress in evolving, fast-moving environments while managing multiple initiatives simultaneously.
• Strong organizational, oral, and written communication skills.
• Highly motivated teammate who enjoys working in a fast-paced, collaborative, and dynamic startup environment as part of a small team.
• Willing to travel 65% of the time unless based in Minneapolis.
• Must have and maintain US work authorization.

Preferred Qualifications

• Background in enterprise transformation, digital health, or consulting engagements within healthcare environments.
• Experience growing strategic accounts through renewals, expansions, and upsell opportunities.
• Experience with robotics or adjacent technologies (e.g., surgical robotics, radiology/imaging platforms, clinical workflow technologies, connected medical devices, or integrated healthcare systems) used within hospital and health system environments.
• Familiarity working within large academic medical centers or similarly complex healthcare organizations.
• Experience coordinating cross-functional teams across sales, services, product, and deployment functions.
• Strong ability to identify informal influence networks and stakeholder incentives within large organizations.
• Demonstrated ability to build long-term partnerships while delivering near-term operational outcomes.

Pay Range

The pay range for this position is $200k - $240K total compensation (including base salary and variable pay) plus equity and comprehensive benefits.