Strategic Account Manager - Healthcare

Job Summary

At Naviant, we partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. We are seeking a Strategic Account Manager, Healthcare to join our team.

About the Role

Our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.

Responsibilities

• Develop a deep understanding of Naviant’s healthcare solutions portfolio, value proposition, target markets, and go-to-market strategy.
• Gain familiarity with key healthcare use cases, industry trends, regulatory considerations, and operational challenges impacting healthcare provider organizations.
• Build relationships with internal stakeholders, including Customer Success Advisors, Marketing, Pre-Sales, Delivery, and Executive Leadership teams.
• Establish working relationships with strategic channel partners, including Hyland, UiPath, and ABBYY, and understand their role within healthcare solution delivery.
• Review active accounts, market opportunities, and territory plans to identify growth opportunities and strategic priorities.
• Leverage healthcare industry knowledge and consultative selling techniques to engage prospective and existing customers in strategic business discussions.
• Develop and execute territory and account growth strategies designed to build a qualified pipeline and expand existing customer relationships.
• Collaborate with channel partners and internal subject matter experts to identify, shape, and advance opportunities.
• Maintain accurate opportunity management, forecasting, and account planning activities within Salesforce.
• Independently lead complex sales opportunities from discovery through proposal development, negotiation, and close.
• Serve as a trusted advisor to healthcare executives and operational leaders by aligning Naviant solutions with strategic business objectives.
• Build and maintain executive relationships across key accounts to identify expansion opportunities and support long-term account growth.
• Consistently achieve sales performance objectives through disciplined pipeline management, strategic account planning, and consultative engagement.
• Collaborate across internal teams and partner ecosystems to deliver exceptional customer experiences and successful business outcomes.

Competencies

• Strategic Healthcare Sales & Account Management
• Consultative Selling & Healthcare Industry Acumen
• Opportunity Management & Sales Execution
• Executive Communication & Solution Advocacy
• Relationship Building & Executive Presence

Perks and Benefits

• Comprehensive Health, Dental, & Vision Insurance
• Employer Paid Disability & Life Coverage
• 401k & Match Program
• Generous Paid Time Off
• Flex Spending Plans & Dependent Care
• Monthly Home Office Allowance
• Volunteer Time Off
• Charitable Giving Program
• Lifestyle Spending Account
• Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!

Qualifications

• Demonstrated success selling professional services, technology solutions, or consulting engagements within healthcare organizations.
• Skilled at navigating complex buying processes, building executive relationships, identifying business drivers, and developing account growth strategies that deliver measurable business value.
• Combines a strong understanding of healthcare operations, industry trends, and provider challenges with a consultative, advisor-oriented sales approach.
• Excels at uncovering organizational needs, leading meaningful discovery conversations, and aligning solutions with operational, financial, compliance, and patient care objectives.
• Effectively manages complex opportunities through extended sales cycles while maintaining accurate forecasting, pipeline management, account planning, and CRM discipline.
• Demonstrates strong organization, prioritization, and follow-through to drive consistent sales performance.
• Communicates complex solutions clearly and confidently to executive, operational, and technical audiences.
• Buys into our mission and vision to reimagine work through automation, AI, and data, freeing people to focus on what truly matters.