Strategic Account Manager - Healthcare

About the role

Walker Bowen Talent Partners is partnering with a scaling non-emergency medical transportation (NEMT) health tech company to expand their presence in state Medicaid (FFS) transportation programs. The ideal candidate will be inspired by expanding relationships and services within enterprise accounts, while maintaining close ties to patient care and collaborating with a team of like-minded professionals.

Key Responsibilities

• Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships
• Lead data-driven conversations with clients to enhance membership services and overall performance
• Identify and drive expansion opportunities within the embedded account base in partnership with Sales Lead
• Partner with Operations to define, implement, and monitor performance measures and operational goals
• Proactively identify, address, and resolve operational and account-related issues
• Provide performance insights and growth recommendations to internal leadership
• Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility
• Facilitate contract implementation, training, and compliance requirements
• Lead development of operational procedures and project management initiatives tied to client contracts

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of experience in Customer Success or Account Management within healthcare - facilities, plans, payers, or health tech
• Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater
• Experience building territories with new services
• Strong written and verbal communication skills
• Analytical mindset with ability to interpret data and drive insights
• Ability to manage multiple stakeholders and build consensus across teams
• Strong organizational and project management skills

Preferred Qualifications

• Experience in consulting or solutions architecture
• Experience with HubSpot or other CRM platforms
• Experience working in fast-paced, high-growth environments - startups and/or scaleups preferred

Benefits

• Remote with flexible hours
• Comprehensive medical, dental, and vision insurance
• Career growth and development opportunities in a mission-driven organization
• Competitive salary, annual bonus opportunities, and equity options
• Generous PTO, paid company holidays, and paid parental leave