Strategic Account Executive
Blink - Employee Experience Platform · Boston, MA · 3 wk ago
HybridCustomer ServiceFull-time
About the role
Join a high-growth, mission-driven tech company that's transforming the future of work. As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion.
Responsibilities
- Build and maintain strong, long-lasting relationships with key stakeholders across client organizations
- Create and execute account plans that drive adoption, retention, and expansion
- Leverage existing relationships with Workday, ServiceNow, and other key technology partners to uncover opportunities for impactful integration use cases
- Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs
- Monitor client health and usage data to proactively identify risk and opportunity areas
- Deliver regular business reviews and strategic insights to client leadership and internal teams
Requirements
- 8+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment
- Proven track record of managing enterprise clients and growing account revenue
- Familiarity with HR Tech is strongly preferred
- Exceptional communication, presentation, and relationship-building skills
- Strategic mindset with the ability to analyze data and translate insights into actionable recommendations
- Comfortable navigating complex organizations and managing multiple stakeholders