Strategic Account Director (Enterprise SaaS)

Responsibilities

• Account Ownership & Growth
• - Own the overall success, growth, and renewal of assigned accounts across the contract lifecycle.
• - Identify and drive upsell, cross-sell, and expansion opportunities across TicketManager’s full product portfolio.
• - Build and execute strategic account plans with clear expansion goals and timelines.
• - Expand TicketManager adoption across new business units, departments, and regions within existing customers.
• Revenue Team Leadership
• - Act as the primary quarterback for the account, coordinating across sales, product specialists, tech, services, and leadership teams.
• - Ensure clear ownership, momentum, and accountability across all revenue contributors supporting the account.
• - Maintain internal alignment to ensure the customer experience supports long-term growth and renewal objectives.
• Executive Relationship Management
• - Build and maintain trusted relationships with senior executives and decision-makers.
• - Conduct regular executive check-ins and on-site visits to strengthen partnerships and identify new revenue opportunities.
• - Ensure executive engagement in key TicketManager moments, including QBRs and the annual Partner Summit.
• Quarterly Business Reviews (QBRs)
• - Lead executive-level QBRs that clearly demonstrate value delivered, product usage, and expansion opportunities.
• - Partner with sales engineering and data teams to deliver custom, account-specific QBRs.
• - Use QBRs as a strategic forum to reinforce the full scope of TicketManager’s capabilities and future opportunities.
• Renewals & Retention
• - Own customer renewals from strategy through execution, consolidating insights from services, usage data, and executive feedback to support success.
• - Initiate renewal conversations in advance of contract end dates, aligning internal stakeholders and customer leadership so TicketManager stays ahead of the game.
• Customer Health & Escalations
• - Maintain a deep understanding of account health, engagement, and risk signals.
• - Ensure risks are identified early and managed proactively.
• - Partner with Support and Account Management teams to address issues and escalations when needed.
• Events & Partner Summit
• - Serve as a senior host for customers at live events and TicketManager’s Partner Summit.
• - Actively engage executives at Summit to build relationships, identify expansion opportunities, and drive new business.
• - Support executive participation, networking, and speaking opportunities.
• CRM & Account Hygiene
• - Maintain accurate, up-to-date account records, activity tracking, and customer dashboards.
• - Ensure clear documentation of relationships, opportunities, and strategic plans to support internal visibility and execution.

Requirements

• Bachelor's degree required
• 10+ years of professional work experience in a collaborative, data-driven environment
• Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services
• Strong commercial mindset with comfort owning renewals and expansion revenue
• Confident executive communicator with experience engaging senior decision-makers
• Highly organized, proactive operator who can manage multiple stakeholders and priorities
• Comfortable working cross-functionally and holding teams accountable to shared goals
• Willing and excited to travel and engage customers in live event environments
• Experience in ticketing, sports, events, hospitality, sponsorships, or enterprise services
• Background supporting complex, multi-stakeholder enterprise accounts

Qualifications

• Location: Calabasas, CA (HQ) or New York, NY
• Compensation: $150,000-$200,000 Base Salary + Variable Compensation & Commission Eligibility - OTE ($270,000-$340,000)
• Reports To: VP, Strategic Accounts
• Work Expectations: Role is In-Office, Monday-Friday
• Retirement: 401(k) Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500