Strategic Account Manager (Enterprise)

About the role

The Strategic Account Manager role on the Enterprise team at mPulse is built for the consultative, executive-comfortable account manager who wants to go deep with a small number of meaningful clients. You will own a portfolio of the largest health plans in our book — holding the day-to-day relationships, building the strategic plans, and quarterbacking the broader mPulse team behind each account.

What You'll Do

• Serve as the primary, dedicated owner of a small Enterprise account portfolio. Be the single point of accountability for each client's experience with mPulse.
• Executive Relationship Management>Build and hold relationships with director-level and above stakeholders. Earn time with C-suite stakeholders for strategic and renewal conversations.
• Mutual Success Planning>Co-author and maintain Mutual Success Plans with each client. Drive measurable outcomes against shared goals.
• EBR & QBR Excellence>Lead the design and delivery of executive-grade EBRs and QBRs. Frame value in client terms (Stars, member growth, total cost of care).
• Account Strategy>Develop and execute the multi-year strategy for each account — retention, expansion, contract structure, executive engagement.
• Cross-Functional Orchestration>Quarterback the mPulse team behind each account: Product, Implementation, Customer Success, Finance.
• Risk & Renewal>Identify and address risks proactively. Lead the renewal motion in partnership with the Manager / Senior Manager.
• Voice of the Customer>Synthesize client insights and bring them back to Product and Marketing in actionable form.

What You'll Bring

• 7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology.
• Demonstrated track record of growing and retaining $1M+ ARR accounts.
• Healthcare industry knowledge — health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS — strongly preferred.
• Executive presence and credibility with senior client stakeholders.
• Strong account planning, EBR design, and consultative engagement skills.
• Bachelor's degree required.

Why mPulse?

• Remote-First & Flexible PTO — work from wherever you're most productive
• 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance.
• 401(k) + 4% Match — with financial advisors to help you plan
• 6 Weeks Parental Leave
• Invest in You — 30-60-90 day plans and frequent training
• Culture of Recognition — peer-to-peer bonuses & team celebrations

Equal Opportunity

mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.