Enterprise Strategic Account Manager

About the role

The Account Management organization is looking for a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space.

Responsibilities

• Manage a book of ~50 Mid-Market Sellers
• Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Serve as the voice of the upmarket seller with Product Teams
• Provide white glove client service to ensure resolution of seller issues
• Inform operations and program design for this segment at scale

Requirements

• 5+ years of account management or sales experience
• Consistent over-performance on key metrics
• Remarkable discovery skills with customers
• Experience within the Retail industry
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders

Qualifications

• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Growth mindset, positive outlook, empathetic and collaborative team player

Skills

• Strong negotiation and contract management skills
• Ability to work effectively with cross-functional teams
• Experience with Salesforce or similar CRM systems
• Knowledge of Square's products and services

Benefits

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Pay

• Zone A: ($135,200 - $202,800)
• Zone B: ($125,800 - $188,600)
• Zone C: ($119,000 - $178,400)
• Zone D: ($108,200 - $162,200)

Schedule

Remote work is available.

Contact us

To learn more about the application process, please visit our careers page or contact us directly.