Story Land - Guest Relations Host (Seasonal)

Roles & Responsibilities

• Welcome guests to the park in a warm and friendly manner.
• Serve as primary point of contact for all general park questions and inquiries.
• Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner.
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications.
• Deescalate guest concerns with a positive attitude.
• Direct and transfer department specific requests to the appropriate manager.
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) technology to sell tickets, products, and services.
• Aid in administrative tasks, including reporting, data tracking, and office organization.
• Provide on the job training to other Guest Experience hosts.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
• Assist other Guest Experience departments as needed.

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws.
• Must have reliable transportation to and from your scheduled shift.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Must follow direction, multi-task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Remain sedentary for extended periods of time, while using a computer or POS equipment.
• Carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions.
• Frequent interruptions and requests that may require reprioritization of activities.