Store PUD Courier

About the Role

The Pick Up & Delivery (PUD) Courier provides customer service by picking up and delivering orders to and from FedEx Office stores and customer places of business. This role involves driving a company vehicle, receiving daily route information from a dispatcher, and performing additional duties within a FedEx Office store during non-delivery periods.

Responsibilities

• Drive a company vehicle to perform pick-up and delivery services for FedEx Office stores and customers.
• Pick up completed masters for photocopying orders, supplies, and inventory items from customer or vendor locations.
• Deliver finished photocopy orders and distribute marketing materials as requested.
• Receive and follow daily route information from a centralized dispatcher via a company-provided phone.
• Operate the company vehicle in compliance with motor vehicle regulations, company policy, and auto insurance guidelines.
• Maintain vehicle upkeep through regular servicing and cleaning.
• Document duties performed using pick-up/delivery logs and vehicle maintenance logs.
• Adhere to FedEx Office company and vehicle safety policies, accident procedures, and traffic laws.
• Provide quality service at each customer interaction, including answering questions and resolving problems professionally.
• Perform additional duties within the store during non-delivery times.

Requirements

• High school diploma or equivalent education.
• At least 21 years old with a minimum of two years of driving experience.
• Valid and current driver’s license.
• Ability to comply with specialized regulatory or licensing requirements based on geographic location or work assignment.
• Must meet and maintain FedEx Office Motor Vehicle Requirements (audited annually).
• For new hires: Must meet all FedEx Office employment qualifications at the time of hiring.
• For current team members: Must meet hiring criteria for the position and transfer requirements outlined in the Team Member Handbook.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Consistent ability to bend/twist at the waist and knees.
• Consistent ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Consistent ability to function in a fast-paced environment under substantial pressure.
• Consistent ability to maintain attention and concentration for extended periods.
• Consistent ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

Preferred Qualifications

Quality Driven Management: Contributes to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture. Suggests process improvements, reduces company costs/wastes, and optimizes profitability.

Pay

$19.70 - $24.16 per hour.

Pay transparency: The compensation listed reflects the pay range reasonably expected for this position. Actual pay is determined by factors such as experience, tenure, market level, performance, schedule, and work assignment.