Store PUD Courier

About the Role

Under general supervision, the Pick Up & Delivery (PUD) Courier provides customer service activities related to picking up and delivering orders to and from FedEx Office stores and customers’ places of business. Responsibilities include driving a company vehicle, ensuring regular servicing and cleaning of vehicles, and receiving daily route information from a centralized dispatcher. The PUD Courier may also perform additional duties within a FedEx Office store during periods without assigned pick-up or delivery activity.

Responsibilities

• Drive a company vehicle to perform pick-up and delivery services for FedEx Office stores and customers.
• Pick up completed masters for photocopying orders, supplies, and inventory items from customers or vendors.
• Deliver finished photocopy orders and distribute marketing materials as requested.
• Receive and follow daily route information from a centralized dispatcher via a company-provided phone.
• Operate the company vehicle in compliance with motor vehicle regulations, company policy, and auto insurance guidelines.
• Maintain proper upkeep and cleaning of the vehicle through regular servicing.
• Document duties performed using pick-up/delivery logs and vehicle maintenance logs.
• Adhere to FedEx Office company and vehicle safety policies, follow accident procedures, and observe traffic laws.
• Provide quality service at each customer interaction, including efficient and professional delivery, answering questions, resolving problems, and ensuring polite transactions.
• Perform additional duties within the store during non-delivery times as needed.

Requirements

• High school diploma or equivalent education.
• At least 21 years old with a minimum of two years of driving experience.
• Valid and current driver’s license.
• Ability to comply with specialized regulatory or licensing requirements based on geographic location or work assignment.
• Must meet and maintain FedEx Office Motor Vehicle Requirements, audited annually.
• For new hires: Must meet all FedEx Office employment qualifications at the time of hiring.
• For current team members: Must meet hiring criteria for the position and transfer requirements outlined in the Team Member Handbook.

Essential Functions

• Ability to stand during the entire shift, excluding meal and rest periods.
• Ability to move and lift up to 55 pounds.
• Consistent ability to bend and twist at the waist and knees.
• Consistent ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Consistent ability to function in a fast-paced environment under substantial pressure.
• Consistent ability to maintain attention and concentration for extended periods.
• Consistent ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

Preferred Qualifications

Demonstrated commitment to Quality Driven Management by suggesting areas for improvement in internal processes, reducing company costs, and optimizing profitability.

Pay

The pay range for this position is $18.35 - $22.49 per hour. Actual pay is determined by factors such as experience, tenure, market level, performance, schedule, and work assignment.

Benefits

For details on comprehensive benefits, visit the FedEx Office benefits page.