Store PUD Courier

About the Role

The Pick Up & Delivery (PUD) Courier provides customer service activities related to picking up and delivering orders to and from FedEx Office stores and customer’s place of business. This role involves driving a company vehicle, maintaining its upkeep, and following daily route instructions from a centralized dispatcher. During periods without pick-up or delivery assignments, the PUD Courier may perform additional duties within a FedEx Office store.

Responsibilities

• Drive a company vehicle to perform pick-up and delivery services for FedEx Office stores and customers.
• Pick up completed masters for photocopying orders, supplies, and inventory items from customers or vendors.
• Deliver finished photocopy orders and distribute marketing materials as requested.
• Receive and follow daily route information from a centralized dispatcher via a company-provided phone.
• Operate the company vehicle in compliance with motor vehicle regulations, company policy, and auto insurance guidelines.
• Maintain the vehicle through regular servicing and cleaning.
• Keep accurate pick-up/delivery logs and vehicle maintenance logs.
• Adhere to FedEx Office safety policies, traffic laws, and accident procedures.
• Provide efficient, professional, and courteous service during customer interactions, including answering questions and resolving issues.
• Perform additional duties within the store during non-delivery times.

Requirements

• High school diploma or equivalent education.
• At least 21 years old with a minimum of two years of driving experience.
• Valid and current driver’s license.
• Ability to comply with specialized regulatory or licensing requirements based on geographic location or work assignment.
• Must meet and maintain FedEx Office Motor Vehicle Requirements (audited annually).
• For new hires: Must meet all FedEx Office employment qualifications at the time of hiring.
• For current team members: Must meet hiring criteria for the position and transfer requirements outlined in the Team Member Handbook.

Essential Functions

• Ability to stand during an entire shift, excluding meal and rest periods.
• Ability to move and lift up to 55 pounds.
• Consistent ability to bend and twist at the waist and knees.
• Consistent ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Consistent ability to function in a fast-paced environment under substantial pressure.
• Consistent ability to maintain attention and concentration for extended periods.
• Consistent ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

FedEx Office is an Equal Opportunity Employer, including veterans and individuals with disabilities.