STORE OPERATIONS ADMINISTRATOR

About the role

The Store Operations Administrator (SOA) assists the manager in the daily operations of the Bassett Home Furnishings retail location, ensuring the store achieves its financial objectives, customer experience, and daily tasks.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Aid in ordering parts for customers such as arm caps, table legs, hardware, etc.
• Manage administrative functions, including petty cash reconciliation, reimbursement, and balancing of the cash drawer.
• Support sales order entry auditing using the daily transaction report.
• Engage with customers to address post-purchase service concerns, schedule deliveries, and conduct customer satisfaction surveys.
• Process service orders and maintain communication with customers regarding service status.
• Handle receipt of purchase orders for parts or store pick-ups.
• Audit and approve daily business folders, ensuring cash balancing and sending necessary documentation to the Retail Accounting Team.
• Oversee operational processes and practices, including store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Build relationships and maintain open communication with various departments such as human resources, distribution centers, visual teams, corporate customer care, accounting, etc.
• Perform other operational duties as assigned.
• Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to facilitate floor moves and adhere to the floor set guide and visual standards.
• Stay informed about merchandising and marketing for new merchandise tagging and updates.

Requirements

• Necessary experience/skills/education/abilities: Retail experience is a plus, but not required; Conflict and problem resolution skills; Organizational and time management skills; Commitment to Bassett’s Vision and Values at all times; Valid driver’s license and a maintained clear and safe driving record; Work as a team with an enthusiastic attitude; Effectively communicate with customers, co-workers, and management; Read, understand, and write the English language; Utilize Windows based software, including Word and Excel; Navigate and utilize applicable Bassett systems; Occasionally lift and/or pull up to 25 pounds; Occasionally bend or reach overhead.

Qualifications

• Valid driver’s license and a maintained clear and safe driving record.

Skills

• Customer service orientation.

Benefits

• Paid training
• Health/Dental/Vision coverage
• Life Insurance
• 401(k) plan with company match
• Tuition assistance
• Paid time off
• Generous Employee Discounts

Pay

• Hourly position

Schedule

• Hourly schedule