Store Operations Manager
CubeSmart · Milford, MA · 2 days ago
On-siteManufacturing$19.28–$21.08/hrFull-time
Responsibilities
- Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
- Interacting face to face with customers, providing excellent service, and building rapport.
- Maintaining customer relationships through regular communication and follow-up.
- Meeting monthly sales goals and metrics.
- Walking the property to perform daily operational tasks including lock checks and showing units to customers.
- Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
- Processing invoices, managing reports, and legal process of auctions.
- Overseeing the store’s expense budget while maintaining store supplies and retail inventory.
Requirements
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high quality customer service to a diverse customer market.
- A self-driven mindset with strong operational focus.
- Basic computer skills including MS office products.
- The ability to work Saturdays.
- Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
- Frequent physical demands such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing on a ladder.
- Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
Qualifications
- Must be authorized to work in the U.S. without the need for current or future sponsorship.
Benefits
- Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
- Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
- Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
- Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.