Store Manager / Team Lead

Role & Responsibilities

• Staff management: Training, supervising and appraising staff, creating and managing weekly rosters, maintaining employees’ attendances, ensuring compliance with health and safety legislation for staff, training and reviewing staff new processes / products / policies regularly, providing a two-way communication and emphasis in motivation and teamwork, reviewing staff work performance periodically.
• Cash and sales management: Managing cash deposit for store, maintaining statistical and financial records – cash-up settlements, organizing all receipts (cash deposit, cash in and out, daily cash up summary) to accounting team, maximising profitability and meeting sales targets.
• Stocktake management: Overseeing stock control and placing orders, updating the store’s stocktake and place weekly / fortnightly orders on Inventory App, compiling monthly order sheets and sending to head office.
• Store management: Maintaining store cleaning up, being proactive about reporting store equipment, maintenance, and repairs, machines maintenances (fridges, blenders), reporting ad hoc maintenance to Regional Manager for further procedure, dealing with customer queries and complaints, identifying customers’ needs and responding proactively to their concerns, preparing promotional materials and displays, learning, reviewing, and updating regularly of new products / processes / policies, liaising with regional manager, reporting on management regarding sales results and productivity, managing all Food & Beverage and day-to-day operations within budgeted guidelines and to the highest standards, preserving excellent levels of internal and external customer service, establishing targets, schedules, policies and procedures, implementing other tasks under the instruction of regional managers and operations manager, supporting the training of franchisee staff.

Qualifications

• Experienced in fast food or beverage industry is preferred
• Experienced as a team lead is a minimum
• A passion for delivering high standards of products and services
• A willingness to succeed

Benefits

• Ongoing training and development to help you achieve your career goals.