Team Lead (Assistant Store Manager)

Responsibilities

• Answer phones and emails to accommodate customer needs and secure bookings.
• Assist customers at check-in, create and receive invoices, take payments, and perform overrides.
• Resolve customer complaints and escalate issues to the Store Leader as needed.
• Communicate the status of the facility to customers and team members to ensure the best experience.
• Train new employees, lead with knowledge, and foster relationships with the team and customers.
• Oversee staff and delegate tasks, supporting them throughout their shift.
• Facilitate solutions for customer questions, complaints, and issues, leading by Activate values.
• Understand and assess maintenance requirements, manage inventory, and coordinate with the Store Leader for appointments.

Qualifications

• 1-2 years of experience in a similar role with a focus on customer engagement.
• Previous experience overseeing a team of 10+.
• Proficiency in using hand and power tools.
• Proficiency in Microsoft Office and related software.

Perks

• Competitive wage with incremental pay increases.
• 401(k) and benefits (medical, dental, vision, and basic life insurance).
• Employee Assistance Program (EAP).
• Paid time off.
• Ongoing learning and training focused on technology and innovation.
• Free game play and employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On-site parking.