Stock Associate, HOKA

About the role

Our Stock Associates are critical to the success of our stores. As a Stock Associate, it’s your job to organize inventory and create safe and efficient stock areas. You partner closely with the Stock Lead to receive and merchandise items to ensure that our customers have the product they want when they want it. As a Stock Associate, you operate as part of a dynamic team and you cooperate to achieve business goals.

Responsibilities

• Receive, store, pick, count, and distribute products and material to meet store needs.
• Receive and verify shipments as they arrive and handle discrepancies so inventory counts are current and accurate.
• Assemble, pack, and ship transfers of merchandise between retail locations or distribution centers.
• Follow all stock processes and policies, maintain a neat and orderly stock room, and practice safety consciousness and security measures to deter theft.
• Control any damaged merchandise or mis‑matched inventory in accordance with company standards.
• Replenish and display product on the sales floor and organize it according to Visual Merchandising standards.
• Greet customers as they enter the store, direct them to appropriate products and areas, answer customer questions, and offer current product knowledge.
• Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.
• Report to work on time and notify your Store Manager in advance if you will be late or absent.

Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Qualifications

• One (1) to (2) years of retail store management preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Excellent team‑building skills.
• Excellent organizational skills and exceptional attention to detail.

Skills

• Ensure the highest level of customer service possible as outlined in the Service Training Program.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.