Steward

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and resort amenities. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and nightlife, the resort spans two city blocks with guest rooms near the beach and world-famous Duval Street.

About the role

The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, ensuring the highest standards of sanitation. The role also involves assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas, including cleaning equipment, utensils, and the physical work area, as well as assisting with proper food storage and rotation.

Responsibilities

• Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster, and utility work areas.
• Perform heavy-duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers, and other heavy kitchen equipment.
• Wash pots, pans, and kitchen utensils following proper procedures for cleanliness and sanitation.
• Vacuum carpeted areas throughout the food and beverage outlets.
• Sweep, mop, and wash floors in all food and beverage areas, kitchen, restaurant, and dock area.
• Keep management informed of shortages of equipment and supplies.
• Operate dishwashing equipment to ensure all china, glass, and silver are cleaned thoroughly and sanitized.
• Return all clean china, glass, and silver to proper storage locations while minimizing breakage.
• Demonstrate knowledge of safe handling techniques for all chemicals used.
• Report any faulty equipment to management immediately.
• Empty garbage from food and beverage areas into the hotel dumpster.
• Know the location and operation of all fire extinguishing equipment.
• Practice safe work habits to avoid injury to self or others.
• Follow proper procedures for breakdown, cleaning, and reassembling of kitchen equipment as needed.
• Adhere to all sanitation standards.
• Assist in the setup and breakdown of the restaurant buffet as required.
• Assist Banquets by supplying china, glass, and silver as required by business demand.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and in writing with employees and guests in an attentive, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas as needed.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Heavy work: Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Ability to withstand temperature variations, both hot and cold.