Start Your Aviation Career | Customer Service Agent

About the role

In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Be the warm welcome, calm presence, and helpful voice behind every exceptional journey.

Responsibilities

• Help coordinate service requests
• Answer questions
• Support transportation and catering arrangements
• Work with internal teams and vendors
• Help make each interaction feel polished, responsive, and personal

Requirements

• Enjoy creating a warm, professional experience for others
• Communicate clearly and thoughtfully
• Stay organized and adaptable when priorities shift
• Like solving problems and helping people feel supported
• Want to build your career in a service-driven aviation environment

Qualifications

• Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles can translate very well here
• You do not need direct FBO experience to spark our interest

Skills

• Service-oriented mindset
• Calm under pressure
• Thoughtful problem-solving
• People-oriented communication skills

Benefits

• Comprehensive health, dental, and vision insurance
• Matching 401(k)
• Health savings and flexible spending accounts
• Short-term and long-term disability
• Life insurance
• Employee assistance programs
• Health and wellness awards
• Generous paid time off
• Tuition reimbursement
• Employee discounts

Pay

The expected hourly range for this opportunity is $22.00-$23.00 per hour, depending on location, experience, and alignment with the role.

Schedule

We operate 24 hours a day, 7 days a week, so flexibility is important.

Contact

If there are schedule restrictions or availability considerations we should know about, we encourage you to share them in your application.

Interested? If you enjoy helping people, creating a welcoming experience, and being part of a team that makes a difference every day, we would love to hear from you.

We welcome interest from candidates who may be a fit for current or upcoming opportunities at this location.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work.

Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans