Airline Customer Service Agent

Essential Duties And Responsibilities

• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Airline, and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Affords assistance to Customers with special needs, i.e., Customers who need assistance in boarding
• Bringing Wheelchair passengers from ticket counter to gates and gates to baggage service

Physical Demands

• Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
• Must have sufficient vision and ability to safely perform the essential functions of the position

Additional Information

Must be able to work a flexible schedule including nights, weekends and holidays

Qualifications

• Able to read and write English; bilingual skills a plus
• Able to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Completely clean and search an aircraft

Skills

• Excellent communication skills

Benefits

Must pass a ten (10) year background check and pre-employment drug test

Pay

N/A

Schedule

N/A

Benefits

N/A