Airport Customer Service Agent

Position Overview

As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints.

Key Responsibilities

• Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
• Aannounce incoming and outbound flights clearly and accurately.
• Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed.
• Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling.
• Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors.
• Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking.
• Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort.
• Work independently, manage tasks without direct supervision, and consistently meet service standards.
• Display a professional and positive image, adhering to company grooming and uniform standards at all times.
• Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.

Requirements

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent (GED).
• Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
• Must be able to read, speak, and understand the English language fluently.
• Able to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment.
• Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone.
• Proficiency with entry-level computer systems and technology to manage flight information and process transactions.
• Able to lift and move items weighing between 50-70 lbs. occasionally.
• Flexibility to work nights, weekends, and holidays as required by operational needs.

Pay & Benefits

• Competitive pay starting at $16.00 per hour.
• Flight Benefits: Company-provided uniforms, daily pay options, paid training, paid time off (PTO), 401(k) matching.
• Opportunities for career advancement into leadership roles and other positions within the company.