Start Clinical Team Lead (Closes 8/31)

If hired for this position, you would be an employee of our partner agency, Community Family Advocates, working onsite at Allegheny County DHS.

About the Role

START is an evidence-based, community crisis prevention and intervention service model for individuals aged 6 and older with intellectual and developmental disabilities and mental health needs. The Clinical Team Leader is a professional position within the Office of Developmental Supports (ODS), Allegheny County Department of Human Services (DHS). This position provides support to the Clinical Coordinator team and overall program system support in a supervisory capacity. The Team Leader requires professional boundaries and the ability to supervise multiple team members while fostering a strengths-based and cohesive goal-oriented team.

Responsibilities

• Provide administrative supervision to START Clinical Coordinators and provide daily clinical triage support.
• Maintain linkages and relationships with community partners.
• In collaboration with the program director, work to develop positive relationships with system partners, provider systems, families, and/or caregivers.
• Serve as a positive representative for the START program with other professionals, families, systems, and the community.
• In collaboration with the program and clinical director, coordinate training using the expertise of psychologists, psychiatrists, team members, and specialists within the community.
• Explore and facilitate opportunities for ongoing in-service and continuing education opportunities for START Clinical Coordinators and team.
• Participate in START National Training Institute (SNTI) and START collaborations.
• Actively participate in referral reviews for enrollment.
• Lead/participate in daily Triage meetings with the START team and external partners.
• Maintain knowledge of various assessments and practices through attending in-service opportunities presented.
• Collaborate with other members of the START Leadership team to monitor the quality of START service delivery and assure fidelity to the START model.
• Ensure all documentation required of Coordinators is completed and entered into SIRS in a timely manner in accordance with START and program guidelines.
• Ensure the coordination of support meetings and crisis plans for people served through START.
• Share administrator on-call responsibility to the team.
• Participate in recurring meetings with START leadership and the clinical team.
• Develop cross-systems crisis plans, intake/assessments, intervention outcomes, and any other applicable documentation of services provided.
• Maintain a small, active caseload (approximately 5) until START Coordinator certification is achieved. Following certification, the team leader caseload should be fluid and temporary to provide support to START Coordinators when needed.
• Support the Clinical Coordinator Team during vacancies through caseload coverage and on-call rotation.

Requirements

• Master’s degree in social work, counseling, psychology, or human service field.
• Minimum of 2 years of experience providing services to people who are diagnosed with intellectual/developmental disabilities (ID/A) and behavioral health needs.
• Minimum of 1 year of supervisory experience.
• Must be a certified START Coordinator or able to complete the START Coordinator certification process within 6-12 months of hire.
• Prior experience as a START Coordinator preferred.
• Act 33 and 34 clearances.
• Valid driver’s license and access to a reliable vehicle.

Skills

• Working knowledge of PERMA+, strength spotting, and evidence-based assessments provided by the START Team/NCSS.
• Excellent written and verbal communication skills when presenting to senior management, stakeholders, and system partners.
• Knowledge of various computer systems (e.g., MS Word, Outlook, Excel).
• Knowledge of applicable regulations for the systems involved with enrollees.
• Demonstrated creative problem-solving skills that promote maximum effectiveness of both natural and community resources.
• Demonstrated excellence in customer service by resolving issues promptly and maintaining high levels of satisfaction.
• Excellent organizational, problem-solving, and analytical skills.
• Proven ability to mentor and develop team members, fostering a collaborative and consensus-based environment.
• Ability to facilitate, plan, and organize multi-system activities and handle multiple priorities simultaneously.
• Ability to manage conflict by addressing issues and negotiating solution-based outcomes.

Supervisory Responsibilities

The Clinical Team Leader will provide direct supervision to the Clinical Coordinator team.

Additional Information

From time to time, the employee will be required to perform additional tasks and duties as required by the employer.

About the Organization

DHS is diverse but strives to be even more inclusive. This includes equity in hiring and advancement, as well as unleashing the creativity and ideas of staff at every level of DHS. It has strong, assertive leaders—we do not hire yes-people. You can make a big impact here. We stand out as one of the best human services organizations in the country. However, we need problem-solvers, innovators, and terrific leaders to ensure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.

“DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.” — From the organization’s statement on Equity and Inclusion