Clinical Team Leader (Closes 8/3)

About the role

The Clinical Team Leader provides administrative supervision to START Clinical Coordinators and supports the overall program system. This position requires professional boundaries and the ability to supervise multiple team members while fostering a strengths-based and cohesive team environment.

Responsibilities

• Provide administrative supervision to START Clinical Coordinators and provide daily clinical triage support.
• Maintain linkages and relationships with community partners.
• Serve as a positive representative for the START program with other professionals, families, systems, and community.
• Collaborate with program and clinical director to coordinate training.
• Explore and facilitate opportunities for ongoing in-service and continuing education opportunities for START Clinical Coordinators and team.
• Participate in START National Training Institute (SNTI) and START collaborations.
• Lead/participate in daily Triage meetings with START team and external partners.
• Maintain knowledge of various assessments and practices through attending in-service opportunities presented.
• Collaborate with other members of the START Leadership team to monitor quality of START service delivery and assure fidelity to the START model.
• Ensure all documentation required of Coordinators is completed and entered into SIRS in a timely manner in accordance with START and program guidelines.
• Ensure the coordination of support meetings and crisis plans for people served through START.
• Share administrator on-call responsibility to the team.
• Participate in recurring meetings with START leadership and clinical team.
• Develop cross-systems crisis plans, intake/assessments, intervention outcomes, and any other applicable documentation of services provided.
• Maintain a small, active caseload (approximately 5) until START Coordinator certification is achieved.
• Following certification, team leader caseload should be fluid and temporary to provide support to START Coordinators when needed.

Qualifications

• Master’s degree in social work, counseling, psychology, or human service field.
• Minimum of 2 years of experience providing services to people who are diagnosed with ID/A and behavioral health needs.
• Minimum of 1 year of supervisory experience.
• Must be a certified START Coordinator or able to complete the START Coordinator certification process within 6-12 months of hire.
• Prior experience as a START Coordinator preferred.

Skills and Abilities

• Working knowledge of PERMA+, strength spotting, and evidence-based assessments provided by the START Team/NCSS.
• Excellent written and verbal communication skills when presenting to senior management, stakeholders, and system partners.
• Knowledge of various computer systems (i.e. MS Word, Outlook, Excel, etc.).
• Knowledge of applicable regulations for the systems involved with enrollees.
• Demonstrate creative problem-solving skills that promote maximum effectiveness of both natural and community resources.
• Demonstrate excellence in customer service by resolving issues promptly and maintaining high levels of satisfaction.
• Excellent organizational, problem solving, and analytical skills.
• Proven ability to mentor and develop team members, fostering a collaborative and consensus-based environment.
• Demonstrate an ability to facilitate, plan, and organize multi-system activities and handle multiple priorities simultaneously.
• Demonstrate an ability to manage conflict by addressing issues and negotiating a solution-based outcome.

Supervisory Responsibilities

The Clinical Team Leader will provide direct supervision to the Clinical Coordinator team.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and duties as required by the employer.

Education/Experience Requirements

• Master’s degree in social work, counseling, psychology, or human service field.
• Minimum of 2 years of experience providing services to people who are diagnosed with ID/A and behavioral health needs.
• Minimum of 1 year of supervisory experience.
• Must be a certified START Coordinator or able to complete the START Coordinator certification process within 6-12 months of hire.
• Prior experience as a START Coordinator preferred.

Equal Opportunity Employer

AN EQUAL OPPORTUNITY EMPLOYER -M/F/V/D