Starlink Enterprise Account Manager (Fixed-Site)

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on:
• Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. primary connectivity, secondary connectivity, trucking, oil and gas, etc.)
• Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
• Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow the enterprise business
• Retaining and growing the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS

• Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE

• Significant knowledge, experience, or interest in specific customer industries like (i.e. maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications)
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Able to read contract documents and discern requirements and deliverables

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 15% of the time as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Hawthorne, CA area