Manager, Starlink Enterprise Accounts (State & Local Programs)

Responsibilities

• Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs
• Grow and build the enterprise account management function within Starlink
• Hire and lead an exceptional team
• Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
• Develop internal goals and metrics/visualizations to measure and communicate success
• Manage all aspects of non-technical project management for government subsidized accounts
• Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
• Ensure that contract requirements are delivered on time and meeting contract requirements
• Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule
• Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
• Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

BASIC QUALIFICATIONS

• Bachelor's degree
• 6+ years working with State & Local executives and customers to support a technical product/service
• 2+ years of direct people management experience

PREFERRED SKILLS AND EXPERIENCE

• 10+ years of experience working with government customers and system integrators
• Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working-level to executive-level)
• Excellent negotiation and conflict resolution skills
• Demonstrated ability to quickly and successfully grow and develop an excellent team and new function, including ability to develop and coach team members and ability to scale non-linearly
• Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere
• Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities
• Familiarity with existing Starlink products, services and customer support systems/processes

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed