Starlink Account Lead (State & Local Government)

Responsibilities

Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:

• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• BUILDING RELATIONSHIPS TO IDENTIFY REQUIREMENTS AND MANAGE EXPECTATIONS
• COLLECTING, COMMUNICATING, AND CHAMPIONING CUSTOMER FEEDBACK INTERNALLY TO INFLUENCE AND STEER PROGRAMMATIC AND TECHNICAL DEVELOPMENT REQUIRED TO MAINTAIN AND GROW ENTERPRISE BUSINESS
• RETAINING AND GROWING THE VALUE OF ACCOUNTS
• AS AN EXTREME OWNER OF ASSIGNED ACCOUNTS, IDENTIFY AND SUCCESSFULLY COMMUNICATE READINESS LEVELS, REQUIREMENTS, SCHEDULES, AND RISKS TO REALIZE FORECASTED REVENUE ON OR AHEAD OF SCHEDULE
• SERVE AS THE TEAM’S INTERNAL EXPERT IN THE STATE & LOCAL / LOCAL & REGIONAL GOVERNMENT VERTICAL IN SPECIFIC REGIONS, SHAPING STRATEGIC DIRECTION AND ROUTINELY LEADING HIGH-Impact COMMERCIAL DECISION-MAKING WITHIN THE VERTICAL AND REGION IN PARTNERSHIP WITH OTHER TEAMS
• AUTONOMOUSLY IDENTIFY, DESIGN, AND LEAD IMPLEMENTATION OF NEW PROCESSES AND SYSTEM IMPROVEMENTS THAT WILL BROADLY ACCELERATE GROWTH FOR CUSTOMERS OR ENABLE THE INTERNAL TEAM TO SCALE RAPIDLY

BASIC QUALIFICATIONS

• Bachelor's degree; OR high school diploma/equivalency certificate and 3+ years of professional business development, operations, engineering, or account management experience
• 2+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers

PREFERRED SKILLS AND EXPERIENCE

• 3+ years of experience working with customers to support a technical product/service
• 3+ years working with State & Local / Local & Regional government customers
• Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Ability to negotiate successfully, especially after a contract is signed
• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Must be willing to travel to other SpaceX offices and customer locations as needed