Starlink Enterprise Account Lead (Fixed-Site)

Responsibilities

• Act as the primary point of contact for a portfolio of fixed customers and resellers by building and managing a one-to-many strategy to own the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• Deliver impeccable customer service at scale to fixed customers and resellers.
• Develop engagement strategy and content for fixed site organizations that enables continuous growth and self-support.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our SMB business.
• Retain and grow the value of fixed accounts in both hardware and service revenue.
• Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency.
• Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.

Qualifications

• Bachelor's degree; or high school diploma/equivalency certificate and 2+ years of professional sales experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role

Preferred Skills And Experience

• Significant knowledge or experience in one of the following industries: SMB, reseller, maritime, aviation, mobile backhaul, satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables

Additional Requirements

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites/meetings

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State.