Starlink Enterprise Account Lead, Latin America

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
• In particular, this role is focused on:
• Delivering impeccable customer service to customers in the LATAM region, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
• Retaining and growing the value of LATAM accounts in both hardware and service revenue
• Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role
• Fluent in English and Spanish

PREFERRED SKILLS AND EXPERIENCE

• Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Able to read contract documents and discern requirements and deliverables

COMPENSATION AND BENEFITS

Pay range: Level 1: $80,000.00 - $100,000.00 Level 2: $95,000.00 - $125,000.00 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Your total rewards package includes base salary, long-term incentives, and potential discretionary bonuses. You will also receive access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Opportunity Employer

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.