Account Lead, Starlink Strategic Connectivity

Responsibilities

• Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact.
• Deliver impeccable customer service at scale to underserved communities.
• Develop engagement strategy and content for underserved communities that enables continuous growth and self-support.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business.
• Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency.
• Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits, such as improved outcomes in education, healthcare, and economic development in remote areas.
• Manage strategic partnerships with key external stakeholders, including international aid organizations, philanthropic entities, and regulatory bodies.
• Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture, including training programs, resource allocation, and performance incentives tied to impact goals that benefit humanity.

Requirements

• Bachelor's degree
• 2+ years of consulting, project management, or strategic planning experience
• 1+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers

Preferred Skills And Experience

• Demonstrated leadership in negotiations
• Demonstrated ability to project manage multiple new products or programs from ideation to full-scale implementation
• Proven track record of defining and managing complex projects independently, with executive-level oversight
• Experience interpreting, negotiating, and influencing technical requirements in high-stakes environments
• Experience managing multiple large-scale projects and delivering under tight time, resource, and geopolitical constraints
• Excellent problem-solving and investigative skills, with a history of uncovering root causes and driving systemic improvements
• Outstanding written and verbal communication skills, including crafting executive-level presentations, impact reports, and narrative-driven content
• Exceptional empathy, active listening, resiliency, and stakeholder management skills, particularly in diverse cultural or regional contexts
• Able to read, draft, and negotiate complex contract documents, discerning requirements, deliverables, and risks